JOB HIGHLIGHTS

• Customer Interaction: Engage with customers through various channels (phone, email, chat) to address inquiries and resolve issues.
• Problem Resolution: Analyze customer problems and provide effective solutions in a timely manner.
• Product Knowledge: Maintain a deep understanding of the company’s products and services to offer accurate information and support.
• Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to service enhancement.
• Documentation: Accurately document customer interactions and issues in the support system for future reference.

JOB SKILLS

Communication Skills
Product Knowledge
Positive Attitude

JOB DESCRIPTION

Provide information of Products / Services / Offers to customers.
Handling inbound calls & outbound calls
Understand customer need
Solve customers’ query over the phone/
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience